the Town of Ajax

DocuPet is the official pet licensing partner for the Town of Ajax

Get Yours

Why Docupet

Why License?

With DocuPet, your pet’s licence is much more than just a tag. It’s their ticket home, their customized (and cute!) emblem, and a link to their personal digital record. It’s also your way of doing good - not just for your pet, but for the pets in need in your community.

Dog and cat licences are mandatory in the Town of Ajax. In fact, licences are mandatory in nearly every community across North America. Why? Because licences help keep pets and the communities they live in safe.

Since licensing your dogs and cats is a requirement, our goal is to make this process quick, simple, and valuable. Check out the ways you can license your pet below and feel good knowing that licensing revenue funds important initiatives helping to improve your community.

How to License

  • Online
  • In-person
  • Mail
  • Phone

The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload photos, process your licence registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card and your package will be shipped out next business day. Each year, you just need to log in to your existing account and renew - it’s super easy!

License Now

In person licensing is available at the following location(s) however it’s important to know you will still receive your tag in the mail:

Town of Ajax: 65 Harwood Avenue South, Ajax, ON L1S 2H9

Riverside Pet Hospital: 110 Ritchie Ave, Ajax, ON L1S 7G5

Pickering Village Pet Hospital: 41 Church St S, Ajax, ON L1S 6A6

Ajax North Pet Hospital: 201 Williamson Dr, Ajax, ON L1T 0J8

Harwood Pet Hospital: 1 Rossland Rd W, Ajax, ON L1Z 1Z2

Herongate Animal Hospital: 9 Doric St, Ajax, ON L1S 7L5

Makowal Animal Hospital: 1965 Salem Rd N, Ajax, ON L1T 0J9

Don’t forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

If you wish, you can download the below form and complete it prior to arriving.

Download Registration Form

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the cheque should be made out to, where it should be mailed, and any required supporting documentation.

Download Registration Form

If you’re having trouble licensing online and need to get your registration processed in a hurry, you can give our customer care team a call and they may be able to process your pet licence over the phone. Note that we can only accept credit cards and Visa/Mastercard debit as payment.

Licence Fees

Pet licences are required for all dogs and cats living in the Town of Ajax. They must be renewed every year prior to the expiration date. Licences expire exactly 365 days from the start date of the licence. You will receive reminders from us about upcoming licence expirations via mail, phone, and email.

Dog Licences With Microchip Not Microchipped
Spayed/Neutered $20.50 $25.60
Not Spayed/Neutered $40.90 $46.00
Cat Licences With Microchip Not Microchipped
Spayed/Neutered $20.50 $25.60
Not Spayed/Neutered $40.90 $46.00
Dog Licences With Microchip Not Microchipped
Spayed/Neutered $20.50 $25.60
Not Spayed/Neutered $40.90 $46.00
Cat Licences With Microchip Not Microchipped
Spayed/Neutered $20.50 $25.60
Not Spayed/Neutered $40.90 $46.00

A replacement municipal tag is available for a $3 fee or at no additional charge when you license your pet.

Licence fees vary based on the spay/neuter status of your pet.

A fine up to $125 may be charged for failing to comply.

Discounted licence rates are available for dogs and cats with microchips.

DocuPet Benefits

Found a lost pet?

If the pet is wearing a DocuPet tag, visit our site or their unique web address on the back of the tag, enter the code found on the pet's tag, and gain access to the contact information that pet’s owner has chosen to provide. You may also call our 24/7 dispatch staff at 1-855-249-1370

Is your pet lost?

Don't panic! We're here to help! Log in to your profile and report your pet lost by clicking on their name and then using the "Report Lost" button. Our dedicated staff is immediately alerted and an email will go out with your pet's information to registered members in your community. Log in Now

Account not yet activated? Call us at 1-855-249-1370

What is HomeSafe™?

The HomeSafe™ Lost Pet Service features an online tool that ties your pet's unique tag code to their online profile. This means that if anyone finds your pet, they can easily report them found through our site, and immediately get access to the contact information you have chosen to provide.

Our Found Pet report makes it easy for people to help your pet get home safe. We also have a dedicated dispatch staff that works around the clock, answering phone calls and working with members of the community to help get lost pets home safe.

Frequently Asked Questions

LICENSING OPTIONS, DATES, AND LOCATIONS

The Town of Ajax provides licensing services for the following areas: Town of Ajax

Please visit the Town of Ajax in person as kennel licensing is not processed through DocuPet. They are located at 65 Harwood Ave S in Ajax.

Licenses expire exactly 365 days from the license start date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

Licenses are required to be renewed prior to the expiration date each year.

No refunds are provided on licenses purchased regardless of circumstances.

You may license in person at the Town of Ajax located at 65 Harwood Ave S in Ajax.

You may renew your pet's license within 45 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

FEES AND FINES

There are no senior rates to license your pet.

For all online orders a processing fee is applied on license purchases at a rate of 2.9% plus $0.30 per transaction.

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee. 

Please visit the Town of Ajax in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.

A fine up to $125 may be charged for failing to comply.

Visit this page for licensing options and fees. 

PET INFORMATION AND PROFILES

If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

MUNICIPAL INFORMATION AND BYLAWS

Please get in touch with Ajax Bylaw Services at 905-683-8275.

Visit this page for information on licensing bylaws.

The following species are required to be licensed: Dogs and Cats

 

DOCUMENT SUBMISSION

Partners typically receive licensing records from third party locations on a monthly basis. Once the licensing records have been picked up a member of your community's licensing team will upload the license record within 14 business days. Please reach out to your community directly to check on the status if you purchased a license and don't see the records reflected in your online account within 60 days of the purchase date.

HELP DESK

Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us