Ajax pet licensing
Frequently asked questions
LICENSING OPTIONS, DATES, AND LOCATIONS
When does my pet's licence expire?
Licences expire exactly 365 days from the licence start date. If you renew prior to the upcoming expiration date, your pet's new licence will start the day after expiration, not on the date of purchase.
What jurisdictions does the Town of Ajax provide licensing services for?
The Town of Ajax provides licensing services for the following areas: Town of Ajax
What is the refund policy on licences?
No refunds are provided on licences purchased regardless of circumstances.
Do licences need to be renewed annually?
Licences are required to be renewed prior to the expiration date each year.
I need a kennel license, what do I do?
Please visit the Town of Ajax in person as kennel licensing is not processed through DocuPet. They are located at 65 Harwood Ave S in Ajax.
When can I renew my pet's license?
You may renew your pet's license within 45 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
I licensed at a third party location like a pet store or vet's office, why don't you have my record?
Partners typically receive licensing records from third party locations on a monthly basis. Once the licensing records have been picked up a member of your community's licensing team will upload the license record within 14 business days. Please reach out to your community directly to check on the status if you purchased a license and don't see the records reflected in your online account within 60 days of the purchase date.
Where can I license in person?
You may license in person at the Town of Ajax located at 65 Harwood Ave S in Ajax.
FEES AND FINES
What is the processing fee?
For all online orders a processing fee is applied on licence purchases at a rate of $2.00 per licence.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
What is the fee for licensing?
Visit this page for licensing options and fees.
My pet qualifies for the service animal rate. What do I do?
Please visit the Town of Ajax in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
Can I receive a seniors discount?
There are no senior rates to license your pet.
What is the fine for not licensing a pet?
A fine up to $125 may be charged for failing to comply.
PET INFORMATION AND PROFILES
Does my licence transfer if I am moving?
If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current licence may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
MUNICIPAL INFORMATION AND BYLAWS
Where can I find information about the pet licensing bylaw?
Visit this page for information on licensing bylaws.
What species are required to be licensed?
The following species are required to be licensed: Dogs and Cats.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Ajax Bylaw Services at 905-683-8275.
HELP DESK
Still have a question that you have not been able to answer?
Visit our DocuPet Help Desk for more information.