Frequently Asked Questions
What is DocuPet?
DocuPet offers a fully outsourced Pet Ownership Program to municipalities and humane society partners to:
Streamline the pet licensing process to reduce costs through an online licensing
Increase pet licence compliance through an incentive based program
Promote the local business community through DocuPet's Rewards Program
Provide tools and education to the pet owner community to encourage responsible pet ownership.
For more information about DocuPet, see www.docupet.com.
Why is DocuPet in Ajax?
The Town of Ajax and DocuPet have implemented a new and exciting Pet Ownership Program for Ajax residents. Through this program pet owners can license their dog or cat with the Town of Ajax for 2017 using a new online system.
When can I license my pets for 2017?
Now when you license your pet in the Town of Ajax your licence is good for 365 days from the date of purchase! You can register NOW!
Who will have access to DocuPet’s Pet Ownership Program?
Pet owners that license their pets will have access to the features associated with our program, which are outlined below.
What are the program features and associated benefits to me and my pet?
Unique Pet Tag: Each tag has a unique ID code that is specific to your pet and the Town of Ajax. The tag is linked to your pet’s online profile through this unique ID code.
Online Profile: The online profile allows you to store secondary contact information, additional pet information and a photo of your pet. Here you can choose what information is visible to the public through your privacy settings.
Lost Pet Program: If your pet goes missing sign into your online account and report them lost. This sends a notification to the local shelter and local pet owners who have opted in to receiving lost pet notifications.
DocuPet Rewards Program: When you license your pet(s) you will receive an annual rewards card. Local businesses have offered deals to DocuPet Rewards Card Holders! View deals offered to you here. You can redeem deals you see online by showing your Rewards Card as you check out at participating locations.
Where do I license my pets?
You can license your pets online here and in person at following locations:
Ajax Town Hall – 65 Harwood Avenue South, 8:30am to 4:30pm, Monday to Friday.
Visiting a participating Veterinary Office in Ajax: –
- Ajax North Pet Hospital, Riverside Pet Hospital, Pickering Village Pet Hospital, Harwood Pet Hospital, Makowal Animal Hospital, & Herongate Animal Hospital.
What is the cost to license my pets?
Please see the below table for licence costs:
What information do I need to provide to license my pets?
With the exception of a required email address for licensing online the information requirements have not changed. You can choose to add extra information about your pets in their online accounts- including a photo!
Are there multi-year licences?
Currently you can only license your pet for one year at a time. Sorry!
When will my licence expire?
Starting in 2016, your licence will expire 365 days from the date of purchase.
Why am I required to provide my email address?
We need your email address to create a unique ID for your account and to provide a way for you to verify your account!
What if I do not have an email?
If you do not have an email you will need to license your pet(s) in person at one of the participating locations listed above (you’ll have to scroll for a bit!).
What are my payment options?
Online: you can pay with MasterCard, Visa, Visa Debit or Discover
In Person: You can pay with Credit, Debit, Cheque or Cash
Can someone license my pets on my behalf?
We hope with the added convenience of online licensing this will alleviate the need to have someone license your pets for you.
How do I receive my tag?
Your pet tag will now come in the mail regardless if you license online or in person. Please allow for 5-10 business days to receive your tag and use your receipt as proof of purchase in the meantime!
What else will I receive in the mail?
Along with your pet tag you will receive two Rewards Cards and program information including current deals offered to you from Ajax businesses! For more information check out our deals page.
What is a DocuPet Rewards Card?
The goal of the DocuPet Rewards Card is to offset the cost of a pet licence.
How do I update my pet’s information?
Your pet’s information can be edited on your online profile at any time by logging into your account. If you don’t have access to a computer you can update your pet’s information by visiting the Town Office Customer Service desk.
How do I notify DocuPet and the Town that my pet has passed away?
You can update this information in your online account, call us at 1-855-249-1370 or email us at firstname.lastname@example.org to let us know of the passing of your pet..
My pet lost their tag. How can I get a new one?
Which web browsers does DocuPet support?
DocuPet is built using modern web technologies and works best with an up-to-date web browser. Updating your web browser is free-of-charge and highly recommended to ensure you stay safe online.
DocuPet tries to ensure that the website is functional with the following minimum browser versions:
- Internet Explorer 10
- Microsoft Edge (any version)
- Firefox 4
- Google Chrome 10
- Safari 5
If you are experiencing problems loading pages, forms or content; please ensure you are running at least the browser versions listed.
What do I do if my tag is damaged? (Front or back is worn within one year of purchase)
Please get in touch with us! We stand by the quality of our tags and if yours has worn within one year of purchase and is no longer legible we will replace it free of charge once provided with proof of the wear.
Why is DocuPet's Lost Pet Service unique?
DocuPet's Lost Pet Service allows you to control the information that is displayed from your pet's tag and sends alerts to local pet lovers who want to be part of the program and the Town of Ajax!
What information is included in a Lost Pet Alert notice?
You control the information included in a Lost Pet Alert through your "Lost Pet" privacy settings. These privacy settings can be edited at any time from within your online profile. During the process of reporting your pet lost you will be asked to review this information and can edit it if necessary.
What do I have to do if I receive a Lost Pet Alert?
As a member of the Lost Pet Brigade, you are not obliged to do anything at all, but if you are available to help and see that the pet was last seen in your area, we would hope that you would take the time to look around your immediate vicinity. This is your way of "paying it forward" should you ever need the assistance of the Lost Pet Brigade yourself!
How do I report my pet lost?
Report your pet lost by logging into your account at ajax.docupet.com/login. The first page you see has a list of your licensed pet(s) and beside each pet is a "Report Fido Lost" button. You should always check with your local animal shelter as well.
How do I choose what information the public can see?
You are always in control of what information is visible to the public through your pet's tag. Go update your privacy settings by logging into your account at ajax.docupet.com/login and click "Privacy Settings" on the far left hand menu.
How do I report my pet lost if I don't have an online account?
If you licensed your pet in person you can gain access to your online account by going to ajax.docupet.com/activate-my-account.
What happens if my pet is found and taken to the Humane Society?
The Town of Ajax is trained to look up pet IDs when lost pets arrive. They will contact you should your pet arrive at the pound even if you haven't issued a Lost Pet alert. Your pet must be licensed with the Town to receive this service.
How do I report my pet found?
When you log into your account, the first page you see has a list of your licensed pet(s) and beside your lost pet will be a "Report Fido Found" button.
What happens when I report my pet found?
When you report your pet found we will inform everyone within the lost pet brigade, remove your pet's profile from the "Lost Pet's" page and breathe a big sigh of relief!
Do I have to report my pet found?
Please! Because we engage a whole community of pet lovers when you report your pet lost and we appreciate being updated as soon as possible when your pet is found so we can let everyone know the search is off.
Are you a Pet Owner?
License your pet(s) with the Town of Ajax and get:
- A rewards card to redeem deals from local businesses
- Access to an online pet account
- Free Lost Pet Program