Keep your pet safe.
Did you know you must renew your pet's licence every year? Renewing a licence only takes a few minutes.
By maintaining a valid licence for your pet, you're doing your part to help support your local pet community, and ensuring your own pet is well looked after should they ever find themselves lost.
The Town of Ajax's pet licensing partner, DocuPet Inc., specializes in ensuring all pets hold a valid licence. If your pet's licence is up for renewal or expired, you've likely heard from us. Please don't hesitate to get in touch with our team if you have any questions or comments. We're here to help!
Ready to renew? Here's how.Get Started
New to licensing? Avoid the fine and get started today.Learn More
Top 5 FAQ about renewals
I've licensed my pet in the past, but never online. What do I do?
Best-case scenario, this year you'll renew online and create your pet's full profile. If you have licensed with DocuPet in the past (in 2016 or 2017), you'll need to use the link provided in our email communication to you, or your activation code, to access your DocuPet account. Your activation code can be found:
- In the letter that was sent with your original tag order if you licensed offline.
- In any and all renewal reminder letters.
- By calling or emailing our helpful customer service team.
Remember, if you previously provided an email address when licensing your pet, you will have received one or more emails from us with a link to access your online account.
If you have never licensed with DocuPet, you will need to create a new account. If you’re not sure, give us a call and we will help get you sorted out. Call us at 1-855-249-1370.
Of course, if you wish, you can license offline. Learn how here.Offline Licensing Options
Why do I have to renew my pet's licence every year?
Cities and towns provide a lot of great services to help keep our communities safe and when it comes to pets, it's easy for things to quickly become out of control. town officials are responsible for everything from animal control and pet rescue, to maintaining dog parks and city trails. You do your best to keep your pet safe and happy but we all know, accidents happen. A licence allows city officials and your fellow citizens to identify an animal, contact their owner, and make decisions that are in the best interest of the pet.
Since the last time I licensed, my pet has been spayed/neutered/microchipped. How can I update their profile to receive the correct rate?
The Town of Ajax provides discounted licensing rates for spayed/neutered and microchipped pets. If your pet has been sterilized or microchipped since their last licence, you will need to update their profile to reflect these changes. Once updated, you will automatically be charged the correct rate when you renew their licence
I renewed my pet's licence but didn't get a new tag. Why?
99% of the time it's because you did not specify you would like a new tag when completing the renewal process. For the sake of not generating unnecessary waste, we would recommend only replacing your pet's tag if the tag has been lost or is showing signs of wear. You can order a replacement tag through your online account for $3.
Wondering when your new tag will arrive?
Typically tag shipments are received in the mail 10-12 business days after your order is processed. You can login anytime and access your profile and not to worry, city records will show your pet has an active licence.
Get the most out of your DocuPet Program
Our mission at DocuPet is to provide a safe and happy home for every pet. This starts with licensing, but it doesn't end there.